How to Get a Loaner Car from Dealership: And Why You Might Need a Unicorn to Negotiate

When your car is in the shop for repairs, the last thing you want is to be stranded without transportation. This is where loaner cars come into play. Many dealerships offer loaner vehicles to customers while their cars are being serviced. However, securing a loaner car isn’t always as straightforward as it seems. In this article, we’ll explore the ins and outs of getting a loaner car from a dealership, along with some unconventional tips that might just make the process smoother—or at least more entertaining.

1. Understand the Dealership’s Policy

Not all dealerships offer loaner cars, and those that do often have specific policies in place. Some may only provide loaners to customers who purchased their vehicles from that dealership, while others might extend the service to anyone who schedules a repair. Before you drop off your car, call ahead and ask about their loaner car policy. This will save you time and frustration.

2. Schedule Your Service in Advance

Loaner cars are often in high demand, especially during peak seasons like winter (when cars are more likely to break down). To increase your chances of securing a loaner, schedule your service appointment well in advance. Mention that you’ll need a loaner car when booking, as this can help the dealership reserve one for you.

3. Check Your Warranty or Service Plan

Some warranties or service plans include loaner car coverage as a perk. If you’re unsure whether your plan includes this benefit, review your contract or contact the dealership. Even if it’s not explicitly stated, it doesn’t hurt to ask—sometimes dealerships are willing to accommodate loyal customers.

4. Be Polite but Persistent

Dealerships are businesses, and like any business, they prioritize customer satisfaction. If you’re polite but persistent in your request for a loaner car, you’re more likely to get one. Remember, the person you’re speaking with is just doing their job, so kindness goes a long way.

5. Consider Alternative Options

If the dealership doesn’t offer loaner cars, ask about other options. Some dealerships partner with rental car companies to provide discounted rates for customers. Alternatively, they might offer shuttle services or ride credits for ride-sharing apps like Uber or Lyft.

6. Negotiate Like a Pro

If you’re a frequent customer or have a long-standing relationship with the dealership, use that to your advantage. Politely remind them of your loyalty and ask if they can make an exception to provide a loaner car. Sometimes, a little negotiation can go a long way.

7. Read the Fine Print

If you do secure a loaner car, make sure to read the agreement carefully. Some dealerships require a credit card deposit or proof of insurance. Others may have mileage restrictions or time limits. Knowing the terms upfront will help you avoid any surprises later.

8. Be Prepared for the Unexpected

Sometimes, despite your best efforts, a loaner car might not be available. In such cases, it’s good to have a backup plan. Whether it’s carpooling with a friend, using public transportation, or working from home, being flexible can make the situation less stressful.

9. Ask About Upgrades

If you’re feeling adventurous, ask if the dealership has any premium or luxury loaner cars available. While these might come with additional fees, they can turn an otherwise mundane experience into a mini-vacation. Who knows? You might just fall in love with that sleek convertible.

10. Leave a Review

If the dealership goes above and beyond to provide you with a loaner car, consider leaving a positive review. Not only will this show your appreciation, but it might also encourage the dealership to continue offering excellent service to future customers.

FAQs

Q: Do all dealerships offer loaner cars?
A: No, not all dealerships offer loaner cars. It’s best to call ahead and ask about their policy.

Q: Can I get a loaner car if I didn’t buy my car from that dealership?
A: It depends on the dealership’s policy. Some may offer loaners to all customers, while others reserve them for those who purchased their vehicles there.

Q: What should I do if the dealership doesn’t have a loaner car available?
A: Ask about alternative options, such as discounted rental cars, shuttle services, or ride credits.

Q: Are there any fees associated with loaner cars?
A: Some dealerships may charge a fee or require a credit card deposit. Be sure to read the agreement carefully before accepting the loaner car.

Q: Can I request a specific type of loaner car?
A: While you can always ask, availability depends on the dealership’s inventory. Don’t be afraid to inquire about premium or luxury options, though!